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How maretoto Handles Your Personal Data

At maretoto, your personal data belongs to you — we collect only what we need to operate your account, process deposits via DANA, OVO, GoPay and QRIS, and…

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS transaction privacyAccount data accessible to you on requestRetention periods clearly definedContact us to update or delete your data
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maretoto How maretoto Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how your data is stored, want to request a copy of your account data, or need to flag a privacy…

Live Chat Reach our privacy team directly through the chat widget on the maretoto site —…
Email Support Send detailed privacy requests or data-access queries to our dedicated privacy email address.
WhatsApp For quick privacy questions, message us on WhatsApp between 08:00 and 24:00 WIB.
HOW WE PROTECT YOU

Browse Our Data Security and Retention Practices

Security is not a checkbox for us — it is woven into every layer of how your account data moves and rests.

End-to-End Encryption

All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used.

Account Security Controls

Two-factor authentication is available on your account settings page.

Data Retention Schedule

Active account data is retained while your account remains open.

Third-Party Access Limits

Payment processors like DANA and GoPay receive only the minimum data needed to complete a transaction.

Data Correction Requests

If any personal data we hold about you is incorrect, contact us via live chat or email and we will…

Open Answers to Your Privacy Questions

These are the questions we receive most often about data handling at maretoto. If your question is not covered here, our live chat team can address specific account or data concerns directly — around the clock, every day.

We collect your name, email, phone number and payment identifiers for DANA, OVO, GoPay or QRIS. Device data such as browser type and IP address is also logged for security. We do not collect more than what is needed to run your account safely.

Payment data passes through TLS-encrypted connections and is never stored in plain text. Only the payment processor and our fraud-prevention team see transaction references — your full wallet credentials are never retained on our servers.

Yes. Send a data-access request via live chat or email and we will compile your account data — profile details, session history and transaction logs — and deliver it to you within 14 working days where local law permits.

Once your account is closed, we delete profile and preference data promptly. Transaction records required for regulatory audit are kept only for the period mandated by applicable law, after which they are permanently deleted from our systems.

We do not sell or share personal data with advertisers. Payment processors such as QRIS providers receive only the transaction data they need. Anonymised, aggregated analytics data may be shared with platform partners under strict contractual limits.

Contact us through live chat 24 hours a day, by email, or via WhatsApp between 08:00 and 24:00 WIB. We acknowledge correction and deletion requests within 48 hours and complete them within 14 working days, subject to legal retention requirements.

We use essential session cookies to keep you logged in and analytics cookies to measure page performance. You can disable non-essential cookies in your browser settings at any time. Disabling analytics cookies does not affect your ability to use your account.

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