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Explore the Rules That Govern Your Account

maretoto's Terms & Conditions set out exactly what you agree to when you open an account and use any part of our platform — from depositing via DANA…

Applies to All AccountsDANA, OVO, GoPay & QRIS CoveredIndonesia Region: depends on local lawLast Reviewed & UpdatedContact Us Anytime via Live Chat
maretoto Explore the Rules That Govern Your Account
TERMS CONTACT PATHS

Open a Line When Terms Questions Arise

If any clause in these Terms & Conditions is unclear or you believe your account has been affected by a term you did not expect, our…

Live Chat Available 24 hours a day, seven days a week.
Email Support Write to our support address listed in the Contact page and include the specific…
Help Centre Our on-site Help Centre holds a searchable archive of terms-related articles.
HOW WE HANDLE COMPLIANCE

See How We Protect Your Account Data

Under our Terms & Conditions, we commit to specific, verifiable standards for data handling, account security and retention.

Data Handling

We collect only the account details you submit at registration — name, email, and payment method identifiers such as your…

Cookie Policy

Our site uses session cookies to keep you logged in and analytics cookies to measure page load times.

Account Security

Every account is protected by password hashing and optional two-factor authentication via your registered mobile number.

Data Retention

We retain your account records for the period required under applicable Indonesian regulations.

Right to Request Changes

You may request a correction to any personal data we hold by contacting our support team via email.

Terms Amendment Notice

When we update these Terms & Conditions in a way that materially affects your account rights, we will send a…

Find Answers to Terms & Conditions Queries

Below are the questions we hear most often about our Terms & Conditions. Each answer refers to a specific part of the policy so you can read the full clause at the source. If your question is not listed here, start a Live Chat session and we will respond with the exact clause reference within minutes.

Yes. Every deposit and withdrawal processed through DANA, OVO, GoPay or QRIS falls under the same Terms & Conditions. The payment section of our terms specifies clearing times, any transaction caps, and the verification steps required before a withdrawal is released.

We can update these terms, but we will notify you by email at least seven days before any material change takes effect. Continuing to use your account after that date counts as acceptance. You may close your account before the change if you disagree.

After account closure, we retain your records for the minimum period required under applicable Indonesian regulations. Once that period ends, personal identifiers are deleted and only anonymised transaction data is kept for audit purposes.

The 'Game Participation' clause covers all titles in our lobby, including VIP Baccarat and Rocket Crash. It details round validity, disconnection handling, and how disputed outcomes are reviewed by our technical team within 48 hours.

Send a request to our support email with your account number and the specific detail you need corrected. We acknowledge within 24 hours and complete permitted corrections within seven working days, in line with the Data Rights clause of our terms.

Yes. Certain features, game categories and transaction types depend on local law in your area of Indonesia. The 'Eligibility & Access' clause lists which features are region-restricted and explains how to check your current access status from your account settings page.

Contact us via Live Chat or email with your account number and the specific transaction or restriction you are querying. Our compliance team reviews account-level disputes within 72 hours and sends a written outcome with the relevant clause cited.